Shipping policy

We provide comprehensive fully covered global cross-border shipping services for all vinyl, CD and music merchandise orders. Vinyl and compact discs are fragile, pressure-sensitive and easy to scratch and deform during long-distance international transportation, so we design exclusive multi-layer shockproof, dust-proof and anti-extrusion packaging processes for all music goods.

Each vinyl record is equipped with a brand-new anti-static inner sleeve and dust-proof outer plastic cover. The whole record is wrapped with thick high-density bubble film, fixed with hard cardboard on both sides to avoid bending deformation, and finally placed into a thickened reinforced rigid carton filled with soft kraft paper buffer materials. All CD items are independently wrapped with scratch-resistant protective sleeves and stored in small solid anti-pressure cartons. Every outer package is affixed with prominent fragile warning labels, and all parcels will undergo secondary inspection before sealing to eliminate packaging risks.

All payment-confirmed orders will complete re-inspection, cleaning and careful packaging within 1–3 working days before dispatch. Weekends and statutory public holidays are not included in the processing cycle. After shipment, a unique logistics tracking number will be automatically sent to your registered email address for unlimited real-time transit inquiry.

All import tariffs, local consumption taxes and customs clearance handling fees generated in the destination country shall be fully borne by the buyer. We provide complete standardized commercial invoices and packing lists to assist smooth customs clearance. All marked delivery times are only estimated references. Delays caused by customs random inspection, seasonal logistics backlog, extreme bad weather, remote transit and policy adjustments are beyond our control, and we will not bear any direct or indirect losses arising therefrom.

If you receive damaged outer packages, scratched or warped vinyl, cracked CD cases, mismatched albums or missing supporting accessories, please contact customer service within 48 hours after receipt, and provide your order number as well as clear photos or videos of defective goods and parcels. We will verify the situation quickly and provide reasonable after-sales solutions including full refund and free replacement to fully protect your legitimate collection rights and interests.